Frequently Asked Questions

This glossary of spa related terms is designed to help our clients who are new to the world of hot tubs.
Air Control or Venturi: Mounted on the lip of the spa or at the equipment shroud, to induce air to the jets.
Cabinet: The redwood or driftwood ...

The location of your new spa.
DO NOT place your spa within 10 feet of overhead power lines.
Allow for service access. Make sure the spa is positioned for access to the equipment compartment (under the LED touchpad).
Consider the view. Determine the ...

The relaxing benefits of a warm water soak depend on spa care. By following the recommended guidelines (from your local dealer) for treating spa water, you should enjoy years of relaxation benefits without worry about bacteria or disease.

Using the lock down straps on your cover will help to prevent unauthorized visitors for using your spa. Our covers actually have a key lock that you can use for increased safety. Some areas require this by code.

You could also consider changing to...

Most spa manufacturers utilize independent service people who work on any brand of spa. Ours do this as well.

The factories that manufacture our hot tubs are connected with a combination of local and national service technicians. Should you requir...

Hello and thank you for your question. You should have a “firm level surface.” If you prefer not to use concrete, other options are well laid pavers, or this portable plastic pad system. It has been around for years and is a nice alternative to havin...

Returning an Item:

Hot Tubs are covered by their manufacturer's warranties, but are not returnable. In any case, the customer shall be responsible for all freight charges associated with cancelled orders. "Free Delivery," and "Free Shipping" means...

Almost all of our spas are saltwater ready. See the Premium Spas, Columbia Spas and West Coast Spas under All Hot Tubs.

Almost all of our spas are saltwater ready. See the Premium Spas, Columbia Spas and West Coast Spas under All Hot Tubs.

(A) In Water  



Excessive Foaming




 Possible Cause 

 

 Solution 

 

 Preventative Maintenance 



Buildup of body oils, cosmetics and detergents from bathers ...

Hint: to keep your water fresh, add a capful of chlorine after you use the hot tub and cycle the pumps on, before you cover it. That way, the chlorine will work on killing any bacteria you have left behind from your spa session.
Quick Version of Che...

There are two ways of testing your spa water. The first way is to take a sample of spa water to a dealer and have them check the water. The dealer will recommend a chemical program that will correct the problem that you are having as well as suggest ...

Changing Your Premium Hot Tub filters is Quick and Easy.
1. Slide the Filter Cover up and off
2. Slide out the Debris Tray
3. Unscrew the old filter(s) Avalon models have a single filters, all other models have dual filters.
Watch the video to se...

There is no fixed amount of sanitizer to use. Sanitizer requirement will depend on a number of factors including frequency of use, number of bathers, contaminants from bathers such as body oils, soap residue, perfumes, etc. RECOMMENDATION: keep the s...

Please see our hot tub and spa water chemistry FAQ. above.

Hello, Green water probably means you need extra sanitizer. http://www.spasandstuff.com/spa-hot-tub-chemicals.html More info here: http://www.spasandstuff.com/hot-tub-and-spa-water-chemistry-FAQ/

Chlorine and Bromine do are two different sanitizers that do essentially the same thing; cleaning spa water of bacteria. Many folks are familiar with and comfortable with chlorine. Other folks want an alternative, perhaps due to a chlorine allergy, o...

In general, with our hot tubs, we say the annual average will be one dollar per day.
In March of 2010, a customer from the Lake Placid, NY area, with one of our Free Spirit models wrote "...the spa's been great! The chemicals have been easy. It's co...

Reprinted with permission from Aristech Acrylics LLC.  Original article can be found here .
"More Truth About Microban® and Anti-Microbial Agents in Acrylic Sheet" 
Microban® is a pesticide that an acrylic sheet producer has added...

There are various factors that will impact this, including how warm the air around your hot tub is. In general, for every degree you want to heat up the water, you should plan on 30 minutes of heating time.
Hints for faster heating are:

Air bubbl...

It is better to keep the tub hot, even when you are not using it, unless you won't be using it for an extended period of time. You may think you will save a lot of energy if you let it cool down, but you will spend hours heating it again, eating up t...

Hot tubs come in all shapes and sizes, so the amount of water will vary. As people get into the spa, water is displaced and the level rises. The general recommendation is that there be enough water to cover the jets and the filter intake area, but no...

Sure! Many people not only use their tub in the winter, but find that winter is their favorite time to get their hot water hydrotherapy. However, if you choose not to use your tub in the winter, please contact your authorized dealer to "drain and win...

Jets, located throughout a spa, deliver water into the spa in different volumes and motions (hydrotherapy), which provide the body with a massaging action. Many jets are interchangeable and often adjustable so the spa bather can customize his/her soa...

Fortunately, no. Properly maintained, many people change the water in their hot tub every three to six months, depending on variables like the number of bathers, frequency of use, type of sanitizing system, and so on.
Keep your water maintained and ...

To properly clean an Aristech acrylic-surfaced product, it is recommended wiping the surface with a soft damp cloth (or sponge) using household soap or liquid detergent. Stubborn dirt or stains may be removed by using Spic & Span adequately disso...

NOTE: please realize that most damage that occurs to hot tub spas is caused by improper winterization.  The damage that can be done due to freezing is very costly to repair. Be very careful if you choose to close down your own spa. If you have...

In most cases, a pump could theoretically run all day long, but there would typically be no need for that. A full size pump being used for circulation/filtration will operate an average of about 8 hours per day. A small dedicated circulation/filtrati...

Sorry, we do not. You may try to sell your hot tub on something like Craigslist.

We can build our hot tubs to EU specifications and ship them to the UK. Please Contact Us for more information.

Most hot tubs are equipped with a drain. The ends of the drain typically have a garden hose thread fitting so you can connect a garden hose and direct the water off into your yard or someplace like that. Another easy and fast way to drain your spa is...

Things to look for and consider to determine the level of quality and value include:

A Minimum 25 oz. Weight Marine Grade Vinyl
Matching Material Reinforced Handles & Straps
Breathable Underlining Material
A Heavy Duty Moisture Barrier, Pre...

Hi Suzie, it is okay to use a saltwater system on the SplashTub. You do need small one and this is a great choice: https://www.spasandstuff.com/chlormaker-do-saltwater-generator.html
The factory typically gets these shipped in a few days, so you wou...

The TV is encased in a waterproof enclosure, so there is no concern about water from the hot tub being splashed on it.

The spa storage steps are 36" Wide x 14" High x 24" Deep. Inside storage dimensions are approximately 34" L x 11" W x 13" D. Weight capacity is 300 lbs and the factory offers a 5 year warranty.

Hello Ruben, the box weight 50 lbs and measures 28" x 22" x 19"

There are not seats built in, so you are sitting on vinyl floor of the inflatable spa. Please note that we do offer spa cushions as an option.

The inflatable spa is weatherproof for sitting outside, but the heater is not going to be capable of compensating for freezing ambient temperatures. For outdoor use, it is more for spring, summer and fall weather. It can be easily moved indoors durin...

Hi John and thank you for your questions.
Typically a hot tub base should be able to handle about 100 pounds per square foot. I would think 6" concrete is more than thick enough. I would think that the lack of concrete reinforcement would not have a...

In general, since our prices are posted online for all to see, we have gone with an ?every day low price? business model.
Since our hot tubs are factory direct where we build your spa when you order it, there are no floor models to sell.
Every cust...

The manufacturer does suggest that some fine gravel or leveling sand can help make a level surface for the pads to sit on.
The need for that would likely be based on how easy it is to level your natural dirt.
On the "Features" tab, you will find a ...

In general, the equipment is under the side that has the topside keypad (button panel). That side is the most critical for access for items like the heater, spa pump(s), circuit board and so on. The main reason you would need to consider accessing un...

The in.clear bromine generating salt water system is the last item in the selections you can make in the right column.
Columbia Spas installs the in.clear system with a dedicated energy efficient circulation pump.
It is a very nice setup and the pr...

Really, there is no specific concern about being near salt-air at the beach. The cover is marine-grade vinyl, the acrylic shell is extremely durable and the cabinet material is synthetic as well.
?Under the hood,? the various items are either sealed...

Hello Jenniel and thank you for your inquiry.
All of our hot tubs are properly insulated under the cabinet with expansion foam, so that they are energy efficient and may be used in any climate.
We have customers with the BellaGrande SLT (TV spa) in...

There are not seats built in, so you are sitting on vinyl floor of the inflatable spa. Please note that we do offer spa cushions as an option.

Hello Dan, unfortunately replacement bladders are not available.

Hello Barry and thank you for your inquiry.
This type of portable hot tub, with the equipment self-contained under the cabinet, is only available with electric heat.
With the tight space under the cabinet, including insulation, it would likely be a...

The weight limit on the Signature Spa Steps is 400 pounds, per the manufacturer.

Hello Gord and thank you for your inquiry.
The dimensions are found in the center column of the product page, on the Tab titled ?Specs.?
It states: Specifications: Dimensions 87"" Diameter x 39"" Deep

Hello Tony and thank you for your question.
The heater inside the hot tub is electric and the hot tub has a GFCI cord on it that plugs into a standard 110 volt 15 amp outlet.
The maximum temperature is 105 degrees Fahrenheit, which is the maximum s...

Hello Richard and thank you for your inquiry.
They SplashTubs operate on a standard 110 volt 15 amp outlet. I?m not sure what the total watt use is.
But again, a standard 110 Volt, 15 amp outlet is suitable.

Per the manufacturer: ?the spa can be placed outside or inside. Note that during winter months, however, the spa may have to work extra hard to maintain the heat. These spas have been shipped to such cold weather climates as Alaska and Canada and do...

Hello Melanie and thank you for your inquiry.
110 volt and 120 volt are actually the same thing and 15 amp cord will work for any appliance up to 15 amps.
Based on your description, this GFCI cord should work for you.

We do have access to parts for the Inflatable AeroSpa. Please call us with your specific request and we can check on availability.

That is in fact normal. The water pump on the Spa2Go is a 1 amp Magnetic Drive Circulation Pump. It uses approximately the same amount of power as a 100 watt light bulb.
It keeps the water circulating and filtering 24 hours per day. When heat is re...

All 220 volt hot tubs are 4 wire (2 hot, a ground and a neutral). In this case it will be a 50 amp line.

The only other wire you would consider for the TV hot tub is if you wanted to bring a cable line, or satellite line to the TV itself. The TV ...

I would recommend you look at the 4 Tier version, the Signature Swim Spa Steps, which are 32? high on the top step.

http://www.spasandstuff.com/spa-accessories/hot-tub-spa-steps/signature-swim-spa-steps.html

The 4 Tier Hot Tub Steps are: 68" W x 44" D x 28" H. Since they are 44? deep total, each step would be about 11? deep, maybe 12 inches with a little overlap.

The Columbia Spas hot tubs typically take about two weeks for manufacturing. Shipping times will usually range between one and two weeks, depending on where you are located. When your hot tub ships, we send you tracking information so that you know i...

The redwood hot tub steps are built to order, but they are typically a pretty fast item. The factory usually ships them within 1 to 1.5 weeks. When they ship, we will send you UPS Ground tracking so that you know they are in-route and when they shoul...

Hello Kathy and thank you for your question.
The AiriSpa is okay to leave outside in all seasons. These inflatable hot tubs are often sold into colder weather climates such as Alaska and Canada. With proper water chemistry and filter maintenance the...

Hello Nash and thank you for your inquiry. We ship spas into Canada fairly frequently.
We clear them through customs for our customers so there is no added paperwork for you.
Just let us know where in Canada are you located and we can provide a br...

" There is an electric heater that heats the water and it gets to the typical 104/105 degrees Fahrenheit. "

Hello Judith and thank you for your inquiry.
I believe all hot tubs these days use 240 volt 4-wire connections, as it is a national code.
That consists of 2 hot wires, a ground and a neutral.

Hello John and thank you for your question.
I am not aware of this being a concern and I can't think of how exposing the stick or the minerals to air would hurt them in any way.

This item has been discontinued.
Please check out our other bar models:
74"" Freestanding Gazebo or Spa Bar
36"" Freestanding Gazebo or Spa Bar

With the power pack running. Put one end of a garden hose where you want the water draining to (for example, a floor drain or onto the ground).
Hold the other end of the hose in front of the discharge jet on your AiriSpa. (The discharge jet is loca...

With the power pack running. Put one end of a garden hose where you want the water draining to (for example, a floor drain or onto the ground).
Hold the other end of the hose in front of the discharge jet on your Spa2Go. (The discharge jet is locat...

Any hot tub would be similar on a deck, in that the main concern is the strength of the deck.
A general rule of thumb is that the deck should be able to support 100 Pounds Per Square Foot.
That should accommodate a hot tub, water and people.

Hello Ray and thank you for your question.
I have added a new photo in the More Info picture carousel. The Covermate III does open fully as seen in that photo.

Hello Tom, the small Splash Tub is 24"" deep (as noted on the ""Specs"" Information Tab). The floor has a layer of foam underneath to cushion the seating. You sit directly on the floor, like a bathtub. There are not additional seats inside.

Hello Thomas and thank you for your inquiry.
Production time is typically about 2 business weeks and shipping time is 1 to 2 business weeks, depending on where you are located.
For a reasonable ETA, plan on about 4 weeks from order to delivery.

The height of the tub is 27?, so when being moved on its side, it should go through any standard doorway.

I think redwood would be a decent match to a terracotta color.
Not certain about total screw count, but I would imagine a couple up high on each bracket, and probably one down low on each bracket.
We can also have them made with no screw holes so t...

This 4 step swim spa step is 50 inches from front to back, height to top step is 32 inches and height to top handrail is approx 54 inches. If you need a smaller step from front to back, please check out the 3 step version: http://www.spasandstuff.co...

The spa bars are made of roto-molded plastic. They have been around for many years and come from the same company that makes some of the spa steps we also offer.

Thank you for your question Jeremy. The TV in the hot tub holds up just fine in cold and snow climates. You are correct that there is enough warmth in the hot tub cabinet to keep the TV at operating temperatures. If you check out the hot tub customer...

Hello Sharon,
Per the manufacture specifications, the CoverMate II will "fit virtually any spa up to eight feet in width. (Narrow spas may require cutting the cross bars)."
8 feet is 96 inches, so it should fit your spa.

The Serenity is a very nice spa for 2 people. In fact if you scroll down the page at the following link, you will see some customer pictures of a Serenity with the in.clear saltwater bromine system on it.
http://www.spasandstuff.com/salt-water-spas-...

The price that calculates on the website is the total, including shipping in the 48 states. There is no sales tax except for Florida residents.

The Signature Swim Spa Steps come in two widths. Notice in the selection choices you can choose either the 36"" version or the 74"" version. The wider step is more expensive of course. That is also where you select your color choice.

" This is a 15 Amp GFCI cord for hot tubs and spas. "

Hello and thank you for your inquiry.
The version with the TV is the BellaGrande SLT (Stereo, Lights and Television)
There is also the BellaGrande SL (Stereo & Lights)
And the BellaGrande L (Lighting package)

Here is a direct link to the SLT ho...

The filter is inside the Splash Tub, on the side wall, close to the floor level.
The water drawn from the hot tub is pulled through this filter, so ?dirt? does not go through the pump or heater.

The hot tub factory puts the owners manual inside the spa cabinet, stapled to the frame. They put it next to the location of the electrical connection so it does not get lost.

The Oval Airispa has an inflatable floor. You are sitting at ground level, but on a bit of a cushion base.

The Spa2Go is pretty sturdy, but you cannot sit on the sides as they would compress and let the water out.
If that is a concern, may I recommend the new Oval AiriSpa? The unique double wall air frame construction means you can actually sit on the si...

Hello Rick and thank you for your Spa2Go question.
The heater element is not allowed to turn on when the blower is on. This is to prevent the hot tub from drawing too many amps from the electrical circuit it is plugged into and potentially tripping ...

Hello Tracy,
The factory representative replied that they have never tested weight limits. They added that to be on the safe side, about 250lbs. People are more buoyant in water so they felt safe saying 250 pounds.

Depth (front to back) - 50 Inches
Height to Top Step - 32 Inches
Height to Handrail - Approximately 54 inches

The center to center measurement of the 2 pins on the back of the head cushion is 6 ¬ inches.

" It is my understanding that the noise level for the Power Pack with the jets on would be about the same level as a vacuum cleaner. "

Hello Doug,
The AiriSpa box dimensions are: 24" x 20" x 30" and the Weight is 75 lbs. That box is labeled to represent the product inside.

Hello Mike and thank you for the question. The 36"" wide step is about 75 lbs. The 74"" wide swim spa step is about 135 lbs. The manufacture says they are very easy to move and can even be slid.

A saltwater hot tub has a small amount of salt dissolved in the water. When that salt goes over the titanium plates in the MiniChlor, it goes through an electrolysis process and is converted into active chlorine. That happens automatically every day ...

Hello John, the amount of salt is based on how many gallons of water your hot tub has. It is roughly 1 lb per 100 gallons, but the MiniChlor will actually indicate if you have to little or too much salt in the water.
Typically you only have to add ...

The hot tub would be fine indoors, as long as the floor can support the weight of the hot tub, water and people using it.

I think 4 stools would be okay, but six may be a bit tight. We would recommend the 24" high bar stools.
http://www.spasandstuff.com/spa-accessories/redwood/redwood-bar-stool-24-high.html

Hello Scott,
BHP stands for Braking Horsepower. It is a term commonly used in the hot tub business, but not necessarily one the public is familiar with. You will find both Braking Horsepower and Continuous Horsepower listed on our hot tub products, ...

Hello Jack and thank you for your inquiry. While there are variables, a general rule of thumb is that it will cost about $1/day in electricity to operate the hot tub.
They are very well insulated and have energy efficient pumps.

I believe ADA compliant means a pool or spa lift that can be operated by the user, thus they need to be full power and be able to get the user in and out of the water without the help of another person.
That means the EZ lift is not ADA Compliant.
...

Hello Sherri,
There is no reason the AiriSpa itself could not be placed in a second floor bedroom. Any restriction would be based on the strength of the building or the floor itself. It would be the consumers responsibility to ensure their floor cou...

Hello Robert and thank you for your inquiry.
The pump will be on low speed for the spa to heat and this is all automatic. They are well insulated and designed to keep the water at temperature so the spa is ready when you are.
The average time from...

Hello Krishna and thank you for your inquiry.
The TV comes built into the BellaGrande SLT.
The letters stand for the following:
S = Stereo
L = LED lighting package
T = Television.

You may enjoy perusing my BellaGrande customer photos. Many ar...

Hello Threasa and thank you for your inquiry.
Free shipping on all hot tubs in the 48 states and no tax except in FL.

Hello Cheryl and thank you for your question.
The floor of the spa is a layer of vinyl.

Hello Harvin, Yes the Alpine Inflatable hot tub is inflatable.
It is durable for how it is designed to be used, and it can remain outside. I hope that information is helpful.

Hello Paul,
This hot tub, as well as all hot tubs in North America, are restricted to a maximum temperature of 104 degrees Fahrenheit.

Hello Robert,
You would simply fill the SplashTub like any hot tub, with a garden hose. I hope that is helpuful.

Hello Diane and thank you for your question.
Water is 8.33 pounds per gallon and the Alpine spa holds 184 gallons = 1533 pounds.
The spa weighs 69 pounds, for a total of 1602 pounds, Plus People.

Yes any branded ?pool salt? can be used.

Hello John,
You may try calling the manufacturer for information. That is Comfort Line Products

Hello Kristi and thank you for your inquiry.
The pump that circulates and heats the water is always running.
The bubble action is only activated when you turn it on the blower, so you can use the spa ?calm? water or bubbly water.

" The floor would not be considered a seat. You sit in the spa similar to sitting in a big bathtub. "

Hello and than you for your question. All hot tubs require some type of chemical treatment to keep the water clean. If you did not use water treatment, you would change the water every time you used the hot tub, just like a bathtub.
With proper wate...

Hello and thank you for your inquiry.
The lower priced inflatable hot tubs have air bubbler jets and that is simply air blown into the water and it bubbles to the surface.
This creates the water action.

There is only one model of inflatable that...

Hello Pat and thank you for your inquiry.
These hot tubs are self-contained and you would simply fill with a garden hose.

I can honestly say both colors would look great with the rich dark brown of the walnut cabinet.
I would really suggest considering whether you would like the look of a light color (Oyster Opal) or a dark color (Midnight Opal) for when your spa is op...

Here is a great quote from the manufacturer:
""Our tubs have been shipped to every state in the US and into Canada.
We've never had any one mention that the tub couldn't handle weather fluctuations.
Our rep. in New Hampshire purchased a Splash Tu...

There is only one inflatable that has actual hydrotherapy jets. Here is the link to that model.
www.spasandstuff.com/hydrotherapy-portable-inflatable-hot-tub.html

The Elegance and other models blow air that bubbles up through the water.
I hope...

Interior dimensions for the Alpine Inflatable Spa are 46.5"" x 46.5""

Hello Noelle and thank you for your question.
For the Alpine model, the recommended operating temperature is 40 degrees Fahrenheit and above.

We do have one inflatable that the manufacturer claims works well all year round. It is the Spa-2-Go
ht...

Hello Don,
The top water temperature is the same as for all hot tubs sold in North America. They have a maximum temperature of 104 degrees Fahrenheit.

Yes, the base of the umbrella slides under the hot tub, so it is best to install it when your hot tub is drained.

Hello Don, from the "Specs" tab, the average R - Value is 26.25 and there is a TWO YEAR Factory Warranty (1 Year Styrofoam inserts).

You are on the right track with your description. You would still balance the pH of the water, that is important.
The ?probe? has the titanium plates inside. The conversion from sodium chloride to chlorine happens there.
You will find the water has...

Hello Chris,
Yes, the Alpine inflatable spa comes with a cover that zippers onto the spa and can be locked.
If you peruse the "More Info" carousel of images, you will see pictures that reference this.

Heating time varies based on the temperature of the water you fill the spa with and the ambient air temperature where the spa is sitting. Typically you could expect between 12 and 24 hours. Make sure to keep the cover on to hold the heat in.

Hello Toni, the telepole is not included in the price of the Aqua Broom. It can be attached to a typical pole that would also attach to a regular vacuum, leaf net, etc.

The patio bench is made in the USA by Confer Plastics and it is made of plastic

You can now select Hawaii when adding this hydrotherapy spa to your cart. The extra cost for shipping will be added to your total.

Thank you for your question. You simply fill the inflatable hot tub with a garden hose and when you want to drain it, you connect a garden hose to the drain. It is not connected to plumbing, but simply plugged in to a 110 volt outlet.

Hello Vicky, yes there is a small amount of assembly to connect the legs to the table top.

The filter should go in sponge side down.

All of the inflatable hot tubs come with a cover that zippers on. All models above the Alpine have an inflatable bladder that goes on the spa before the cover, to help insulate and keep the cover curved to prevent rain water from puddling on the cove...

Thank you for your questions Sharon. The spa does come with a zippered cover that locks for safety. The concern around a wooden deck would be the spacing between the boards. If the space is too wide, the base of the water area of the spa may start to...

Hello John,
the Octagon hot tub is 85" outside flat side to outside flat side and it is 36" deep. While that would fit inside your gazebo, you would need to temporarily remove a section of the gazebo to get the hot tub inside. It won't go through th...

Hello Adolph, the Safe-T-Rail can rotate and then locks into place. Please see step #4 in the instructions that have been added to the MORE INFO carousel, just to the left of the main product image.

" Typical spa chemicals are recommended. You will notice in the OPTIONS for the inflatable spa that you can select our bromine starter kit which does come with a floater for the bromine tablets. "

Yes, the umbrella base is included.

This Large Splashtub has 8 Hydrotherapy jets. They can pump just water, or a blend of water and air which gives a more forceful hydrotherapy massaging action.

The manufacturer says a salt system would be fine on these spas. You may like one of the aftermarket saltwater chlorine generators we offer here: http://www.spasandstuff.com/spa-hot-tub-chemicals/hot-tub-saltwater-systems.html

The width or depth of the seat is 12 inches for both the 36"" and the 74"" long benches.

The Laguna Lounger Elite has the LED accent Lights around the top edge of the hot tub. They are connected to the underwater LED so that all of the lights will be the same color, example all red, all blue, all green, etc. You can lock the lights on a ...

The Laguna Lounger Elite has the LED accent Lights around the top edge of the hot tub. They are connected to the underwater LED so that all of the lights will be the same color, example all red, all blue, all green, etc. You can lock the lights on a ...

Unless Jacuzzi says you should not use a salt system like this, there is no reason it would not be compatible with Jacuzzi brand hot tubs.

Hello Mike, saltwater systems are very popular but you would need to ask your hot tub manufacturer if adding one would affect the warranty. A doctor should advise you if it would be beneficial for eczema. The nature 2 cartridges would be fine, but un...

Hello Joseph, you can find good hot tub winterizing instructions under our FAQ section. Under "GENERAL HOT TUB SPA QUESTIONS," the third question is "How to Properly Winterize Your Hot Tub."

The distance between the bars is 7". You need to attach the bars a minimum of 12" from the ground, where the bend in the bar is located. The farther down the side of the spa the bars are mounted, the farther down the cover will sit. It is not reco...

The Safe-T-Rail can rotate and then locks into place. Please see step #4 in the instructions that have been added to the MORE INFO carousel, just to the left of the main product image

The 110 volt spas can be switched from 110 to 220 via some jumper switches.
Going to 220 volt would increase the strength of the heater (same heater, just more power).
The waterfall would be on the one side of the spa, roughly at center.
There is ...

This hot tub holds about 350 gallons of water and there is an in.clear salt water system option available. You will see it as an option that you can select.

If the heater or spa motor need to be replaced, you would have to drain the Splash Tub first.

Hello Brenda, hot tubs do stay on or "ready" all of the time. The pump has to turn on a couple of times per day in order to filter the water and the hot tub will also automatically maintain the set temperature that you leave it at; for example, perha...

Hello Brian,
there are many brands out there that use the name ALTA as a hot tub model. I would recommend you check the brand of electronics that you have and look for a parts supplier. Parts like that are not our specialty.

The steps are quite sturdy and the manufacturer claims they can support 400 pounds. There would be minimal flex in the plastic steps and they can handle weather well. Spas And Stuff has sold these steps for many years and our customers seem to be ple...

We only ship, so it will have to be delivered. Of course the price includes free shipping.

Folks often buy these spas for indoor use. I would not expect any problem using one in a garage.

" They are brand new and built in the USA "

Yes, these are insulated hot tubs with insulated covers, so they can be used outside in winter areas. We have even shipped these into Alberta, Canada. As a helpful hint, you may want to set it on an insulation board to prevent heat loss through the f...

We have those available here: https://www.spasandstuff.com/splashtub-parts.html

The keypad on top is how you control the pump and the temperature. No need to open the cabinet.
The cover does have straps with locks. Not just to keep the cover from blowing, but in many areas of the country, it is code to have a lockable cover.
T...

Hello, it is common to use the terms 110 volt and 120 volt for the same standard household power. Here is a helpful link
http://www.ehow.com/info_8044761_110-volt-vs-120-volt.html

Hello, we would not recommend that unless you consulted with an electrician regarding distance and wire gauge (not related to the GFCI cord).

The head cushions are 9 «? wide x 4 «? tall with the 2 male pins on the back, which are 6 ¬? center to center.

Hello Dave, the fabric on the Spa Side Umbrella is Olefin, which could be described as a synthetic canvas. We have sold this product for years and it seems to be a quality item. I hope that is helpful.

Hello Robert,
There is one connection point for electrical and this connection point is on the long side, under the topside keypad. If you are going 220 volt, you hard wire to this point. You can also hard wire a 110 line, or have us put a 110 volt ...

" We only offer the complete umbrella package. "

Hi Cindy, Yes this is how salt systems work. With this product, you add sodium chloride to the water (salt) and the system generates chlorine from that salt. Some systems generate chlorine, others generate bromine. This one works best to make chlorin...

These are plastic and the process is called roto-molding. They have been on the market for years. We hope that is helpful.

Hi John, sorry for the slow reply. This spa is no longer available, but even with that, we don't sell just shells. I wish I had better news for you.

It is essentially a snap-together design, so quite easy.

There is a government law restricting hot tubs to 104 degrees.

The hot tub will have the heater installed as a standard feature. You can turn the set temperature down to the lowest level to avoid having the water heat. Or a professional could disconnect the heater so it won't be able to heat.
We can ship to Spa...

Hello, from the TAB on the product page titled ""Specs""
- Supports up to 400 pounds
- Depth (front to back) - 38 Inches
- Height to Top Step - 24 Inches
- Height to Handrail - Approximately 46""

This is definitely a uniquely large hot tub and is not a swim spa. There are not swim spa river jets on this model.

The price as shown actually is the base spa. If you peruse the page, you can see for example, that adding optional items like fount...

Free Shipping is driveway or curbside delivery. The SplashTub is quite light though, at just over 100 pounds.

Hello Doug, a half circle table based on a diameter of 48" would have a depth from front to back of half of the diameter...about 24 inches.

Per the factory: The width of the treads is 36? or 74? (whichever size you get), with the handrails it adds another inch or 2 to each side of the overall dimension but does not affect the tread dimension.
These steps can be used with 1 handrail. Ju...

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" That would be without the towel racks open. Thank you. "