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Hot tub warranty and Service Page

Hot Tub Warranty from our Premium Hot Tub Factory

**This Hot Tub Warranty Does Not Pro-Rate Over Time

Best Hot Tub Warranty

LIFETIME SHELL STRUCTURE WARRANTY

Manufacturer warrants its spas not to leak, meaning to be structurally sound and capable of holding water only, and against loss of water through the TSE laminate of the spa shell caused by defects in materials and/or workmanship for a period of Lifetime from the original date of purchase, as long as the spa is owned by the original purchaser. Upon inspection, manufacture may, at its option, choose to return the spa to the factory for repair or shell replacement. If a return to the factory is required, removal/return of the defective spa to the factory and delivery/re-installation of the replacement spa will be the responsibility of the spa owner.
 

   
Seven Year Hot Tub Shell Surface Warranty

SEVEN YEAR SURFACE FINISH OF SHELL WARRANTY

Manufacture warrants the surface finish of its spas to be free from blistering and cracking due to defects in the acrylic surface material for a period of 7 YEARS from the original date of purchase, as long as the spa is owned by the original purchaser. This surface finish warranty does not apply to discoloration or fading. Further, the Limited Warranty does not apply if a failure is caused by or contributed to by any of the following: improper installation, improper use of chemicals (trichlor chlorine, acids, chlorine tablets, etc) improper introduction of foreign substances into the water, etc. and/or failure to adequately protect the surface from exposure to the sun/elements and extreme temperatures. In the event of a defect, the acrylic surface repair is further limited to only the defective portion of the surface and the repair is not guaranteed against discoloration or fading. The acrylic surface is a finish and is not part of the TSE Structure.
 

   
Five Year Hot Tub Plumbing Warranty

FIVE YEAR PLUMBING WARRANTY

Manufacturer warrants all plumbing parts to be free from defects in material and/or workmanship for a period of FIVE YEARS from the original date of purchase, as long as the spa is owned by the original purchaser. Further, this Limited Warranty specifically covers leaks from the wall fittings, jet fittings, internal plumbing, internal glue joints, freeze drains and all bonded parts, including the filter compartment and light lens.
 

   
Three Year Hot Tub Component and Labor Warranty

THREE YEAR COMPONENT AND LABOR WARRANTY

Manufacturer warrants the electrical components: heater, pumps, relays and contactors and other spa components against malfunction, leaks and/or defects in materials and/or workmanship for a period of THREE YEARS from the original date of purchase, as long as the spa is owned by the original purchaser. Replaceable service items (light bulbs, fuses, pillows, etc.) are not covered under the warranty, but are warranted to be free from defects in materials and/or workmanship at the time of delivery to the original purchaser. Jet damage caused by chemical extremes and/or chemical imbalances in the water are not covered under warranty. This Limited Warranty does not apply if the failure is caused by or contributed to by any of the following: improper wiring, use of extension cards, improper alterations or modifications, or failure to plug into isolated service, as indicated by the manufacturer's specifications. Further, this Limited Warranty follows the guidelines of the original equipment manufacturers. The labor coverage is an extended warranty program maintained by Manufacturer on your behalf. Your dealer or authorized repair facility has details and procedures for submitting warranty claims.
 

   
One Year Other Warranty

ONE YEAR - OTHER WARRANTIES

The ancillary electrical systems and mechanical components are warranted against malfunction due to defects in workmanship and materials for a period of ONE YEAR from the original purchase date. Accessory electrical systems includes stereo unit, stereo remote, power supply, stereo speakers, optional stereo equipment, ozone purification system, LED control units and lighting system. Mechanical components include water diverters, air controls, and jets. Replaceable service items (light bulbs, fuses, LED lighting, pillows, etc.) are not covered under this warranty, but are warranted to be free from defects in materials and/or workmanship at the time of delivery to the original purchaser. 90-day labor warranty on stereo and TV equipment including power supplies, remotes, DVD players, lift systems, speakers and any other equipment related to the operation of the stereo and TV systems. (This does not include wireless remotes where the labor warranty is not covered for replacement of any wireless remote). No labor warranty on jet internal replacement.
 

PLACEMENT OF SPA

Spa must be placed on a flat surface (e.g. concrete pad, wood deck).  Spas not placed on flat surface void warranty.